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The shop is temporarily closed for new orders but telephone lines are open. Our staff was in hospital COVID-19 which caused us some delays. We will reopen as soon as possible and if you have any queries contact us via the e-mail

Insulation Cart Team

Home > Terms & conditions > Conditions of website use

Insulation Cart Terms of Use

Welcome to the Insulation Cart website. This site is owned and operated by Insulation Cart Ltd. (otherwise referred to as ′we′, or ′us′).

1. Registration Details

  • Name: Insulation Cart Limited
  • Registered Office: Lyndum House, 12 High Street, Petersfield, GU32 3JG, Hampshire
  • Registration Number: 8564419
  • VAT Registration Number: 265 7551 76
  • Incorporated: 10/06/2013
  • Country: United Kingdom
  • Region: England and Wales
  • Company Type: Private Limited Company
  • Current Status: Active

These terms apply to your use of this website, including any orders you place through it. Please read these terms carefully before using this website. Using this website indicates that you fully accept these terms. These terms do not affect your statutory rights.

2. Security

You are solely responsible for any orders submitted to our website. Further information on on-line security can be found at

3. Privacy

Other than personally identifiable information, which is covered under our Privacy Policy, which forms part of these Terms of Use, any material you transmit or post to the website shall be considered non-confidential or non-proprietary and we shall have no obligation with respect to such material. We and our designers shall be free to copy, disclose, incorporate and otherwise use such material and all data, images, text and other content embodied therein for any and all commercial or non-commercial purposes.

4. Access to the Website

We will try to ensure that the website is available 100% of the time for our customers. However, we shall not be liable if this website is unavailable at any time and for any period, irrespective of the reason.

5. Copyright and Database Rights

Unless otherwise stated, the copyrights and other intellectual property rights for all material on this website are owned by Insulation Cart Ltd. You may download and print extracts from this website for your personal, non-commercial use. Any use of extracts of this website for any other purpose is prohibited.

All brand names used in this website are trademarks or trade names of their respective holders. No permission is given in respect of the use of any of these marks or names and any such use may constitute an infringement of the holders rights. Any rights not expressly granted in these terms are reserved.

6. Payment Methods

We accept Visa and Mastercard credit cards and Maestro, Delta, Visa Electron and Solo debit cards. We also offer bank transfer (BACS) as a way of payment.

7. Placing an Order

When you place an order through the website, we will send an e-mail to confirm that we have received the order together with a gift voucher if applicable. All orders are subject to these Terms of Use and our Sales Terms. Once the order has been processed we will send second e-mail to confirm delivery date together with a VAT Invoice. We cannot accept an order until payment is received in full for all products and any related delivery charges.

Orders placed through the website represent an offer to purchase a product. It is accepted for each product when we send you an e-mail to confirm that the order has been received. We reserve the right to reject any order for any reason. All orders are subject to stock availability. If we are unable to supply any products that you have ordered we will inform you as soon as possible.

In the event that an out-of-stock product is part of an order and we cannot contact you, we will send what products we have in stock, refunding the purchase price of any unavailable product where payment has already been made. We reserve the right to offer substitute products - same type of insulation with the same performance and quality from another manufacturer - when ordered goods are out of stock or to speed up delivery. We will always contact you before sending alternative goods. If the alternative product is cheaper we will refund the difference in price.

Orders may only be placed by persons aged 18 or over.

8. Delivery

8.1 Delivery within United Kingdom

All UK mainland deliveries over £300.00 including VAT are free of charge. UK Mainland deliveries under £300.00 Inc VAT are charged at £30.00 Inc VAT except goods marked with Free Delivery on the product page.

There are some postcodes within mainland UK that we are unable to reach (mainly remote locations). Please see contact us to check whether we can deliver to your area.

Delivery to Ireland, the Hebrides, Channel Islands, Isle of Man et cetera may incur additional shipping cost.

We only deliver on weekdays between the hours of 8am and 5pm. We are not able to process orders or deliver on UK Bank Holidays and Weekends.

8.2 Delivery within Eurozone, Europe and beyond

We will only organise export for orders that exceed £1,200.00 Inc VAT. Deliveries of international orders usually require lead time of 10-15 working days and may be subject to additional transportation charges.

We work with a number of freight handling agents and can offer Buyers information relevant to deliveries to their countries. If you require such information please contact us via e-mail: or by phone 02033978908.

In rare cases, due to licence arrangements between manufacturers and national distributors, we may not be allowed to export certain products. However there can be no restriction on customers purchasing, and then subsequently exporting any of our products to their country of residence, regardless of the protestations of independently self-appointed "national" distributors.

8.3 Other delivery conditions

There are some postcodes that we are unable to reach (mainly remote locations). We will always contact you if we are unable to deliver to your location after order has been placed. You can also contact us to check whether we can deliver to your area prior to placing an order.

All delivery times and dates are estimates. We will try our best to meet the delivery estimates we have given you but shall not be responsible for any failure to deliver ordered products within these stated time frames. We will let you know if we cannot deliver your products within 2 days of when we receive payment from you, and give you the opportunity to either wait for the products or cancel your order.

We reserve the right to offer substitute products (same type of insulation with the same performance and quality from another manufacturer) when ordered goods are out of stock or to speed up delivery. We will always contact you before sending an alternative. If the alternative product is cheaper we will refund the difference in price.

If applicable to you we strongly recommend that you do not book fitters or tradesmen until your order has actually been delivered and checked by you. We cannot be held responsible for any third-party charges incurred due to non-delivery of an order, or orders that have not been checked on delivery.

We cannot be held responsible for any actions and charges customers incurred to install the product.

All orders will be delivered to a single address. For security reasons we may request proof of your billing address (photocopy of utility bill, passport, driving license etc.) when you place an order online or by phone using a credit/debit card requesting delivery to a different address than your billing address.

We will always endeavour to make one single delivery to you wherever possible to minimise any inconvenience. This means that when your order contains a mix of products with different delivery lead times, the longest lead time will apply to the whole order. However, when you place an order containing a mix of products this may not always be possible. All deliveries must be received and signed for by a person over the age of 18.

If no-one is available to take the delivery, we will call you to arrange another delivery time and date that is suitable. We may need to make an additional handling charge for redelivery. Should no-one be available to take the redelivery we may cancel the order and refund your money, excluding any additional charge for the return and re-delivery.

Due to insurance guidelines, delivery personnel are unable to enter private residences. Delivery will be to the kerbside of the delivery address. The recipient of the products is responsible for any additional lifting once the delivery has been made.

Please ensure you provide your telephone number and e-mail address when you place your order.

Whether we can deliver to you depends on your delivery postcode which can be checked by calling 02033978908.

9. Pricing

All prices are listed both exclusive and inclusive of VAT, where appropriate. Our site contains a large number of products, and it is always possible that, despite our best efforts, some of the products listed may be incorrectly priced. We will normally verify prices as part of our dispatch procedures so that, where a product’s correct price is less than our stated price, we will charge the lower amount when dispatching the product to you. If a product’s correct price is higher than the price stated on our site, we will at our discretion either contact you for instructions before dispatching the product, or reject your order and notify you of such rejection.

All prices are subject to change without prior notice. We are under no obligation to provide the product to you at the incorrect (lower) price, even after we have sent you an order confirmation e-mail.

10. Voucher Codes

Each Voucher Code offered by Insulation Cart is assigned to the customer’s account and can only be used by the customer to whom the Voucher Code has been given. The website has been programmed in the way to accept Voucher Codes from a logged in customers only. Only one voucher code is allowed per purchase. You can check your valid Voucher Codes by visiting My Account section of the website.

11. Guarantees

We provide guarantees on many of our products. These can be identified by the guarantee logo on the product description page. The guarantee does not affect your statutory rights.

12. Cancellations

Orders placed for made-to-measure products may not be cancelled. You may cancel other orders at any time before they are dispatched to you. Please email with your order number, postcode and contact telephone number.

13. Returns and Exchanges

Exchanges and returns are in accordance with our Sales Terms.

13.1 Defective/Damaged Products

In the unlikely event that a product is faulty or is delivered damaged we will exchange the product or provide you with a full refund provided you advise us of the fault within 7 days of the date the product is delivered to you. We can either collect the product or dispatch a replacement.

To arrange for the product to be collected, please contact us on 02033978908 or e-mail with your order number, the details of product to be returned and whether you would like a refund or replacement.

Once the returned product has been received and inspected, we will either dispatch the replacement or process the refund. All refunds will be made to the card/account used to purchase the product.

13.2 Products No Longer Required

You may return any product to us if you change your mind. The product must be returned in its original condition within one year of the date it was delivered to you. We can either collect the product or alternatively, you can return the product to one of our depots with your proof of purchase - please contact us on 02033978908 or email for depot address.

To arrange for the product to be collected, please contact us on 02033978908 or email with your order number and the details of product to be returned. You will be charged for the cost of the return.

Your refund will be processed once the returned product has been received and inspected. All refunds will be made to the card/account used to purchase the product. Unless you are a “consumer” (as defined in the Consumer Protection (Distance Selling) Regulations 2000), the delivery charges are not refundable and we shall be entitled to deduct a reasonable restocking charge from the amount to be refunded to you.

Please note that made to measure / special order products cannot be returned unless faulty.

Refunds are not available on “free with purchase” items, unless all other products are returned.

14. Links to other websites

This website may include links to the websites of other companies or organisations. This is for your convenience. If you use these links you will leave this website. We are not responsible for the content of third-party websites. No endorsement, assumed or actual, is implied through the inclusion of these links.

If you do access any third-party websites linked to this website you do so at your own risk and we will not be liable for any loss or damage which you may suffer as a result of your dealings with any third party.

15. Disclaimer

The information contained on this website is for general guidance only. Whilst we make every effort to ensure that the information and advice on this website is accurate, it is not comprehensive. Accordingly, the information and advice offered on this website should not be relied upon, and expert advice should be sought from an appropriate professional. We reserve the right to change or update any website content, prices or products at any time without prior notice.

The material on this website is provided ′as is′, without any conditions, warranties or other terms of any kind. To the maximum extent permitted by law, we provide you with this website on the basis that we exclude all representations, warranties, conditions and other terms (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill) which but for these terms and conditions might have an effect in relation to this website.

All sizes quoted are approximate. Pictures are for illustration purposes only. The colour and appearance of actual products may differ to the items shown on this website.

16. Liability

Our liability in relation to any order placed by you shall be limited in accordance with our Sales Terms. To the extent permitted by law, we, any other party (whether or not involved in creating, producing, maintaining or delivering this website), and any of our group companies and the officers, directors, employees, shareholders or agents of any of them, exclude all liability and responsibility from any amount or kind of loss or damage arising out of or in connection with your use of this website.

This does not include or limit in any way our liability:

a) for death or personal injury caused by our negligence; b) for fraud or fraudulent misrepresentation; or c) for any matter for which it would be illegal for us to exclude or attempt to exclude our liability.

In the event that we are held responsible for any loss or damage, our aggregate liability shall in any event be limited to £1,000.

We accept no liability for any loss of income or revenue, loss of business, loss of profit or contracts, loss of anticipated savings, loss of data, waste of management or office time, or for any indirect or consequential loss or damage of any kind whatsoever arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.

We will not be liable to you where we are unable to perform our obligations due to matters outside our control.

17. General

Should any term be found to be invalid or unenforceable, it shall, to such extent, be deemed severable and the remaining terms shall continue in full force and effect. We reserve the right to make changes to these terms in the future. Any changes will be posted to the site and will take effect immediately. You should, therefore, read the terms each time you access this website.

Any person who chooses to access this website from their locations is responsible for compliance with applicable local laws.

The website, its contents and any contracts formed as a result of its use shall be governed by and construed in accordance with English law and shall be subject to the exclusive jurisdiction of the English courts.

(Last Updated 03 May, 2020)